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Freshworks, a cloud-based SaaS company, launched Freddy AI agent to enhance both customer experience (CX) and employee experience (EX). The agent can be deployed in minutes and leverages autonomous services to support customers in customer service and IT departments. On average, it autonomously resolves approximately 45 percent of customer support requests and 40 percent of IT service requests, according to the company.
Globally, companies are increasingly deploying artificial intelligence (AI) to streamline day-to-day operations. According to a recent report from Gartner, by 2028, 33% of enterprises will use software applications such as Agentic AI, and 15% of daily business decisions will be made autonomously. .
“Over the past six years, there has been an increasing demand for simple AI-powered service solutions that make the lives of customer service and IT managers easier and more efficient.Freddy AI Agent is a transformational solution for organizations looking to: “Unlike most software solutions that take weeks to deploy and require consulting fees, Freddy can be deployed in minutes without any coding or external consultants,” said Dennis Woodside, CEO and President of Freshworks. says Mr.
Freddy AI Agent can be deployed without the need for coding or training a custom model. Instead, it learns autonomously from existing documents and websites. Users can point Freddy to these sources, and the agent trawls through them to learn more on its own. Midsize companies such as Bchex, Hobbycraft, Porsche eBike, and Live Oak Bank are already leveraging Freddy AI through Freshdesk and Freshservice.
“We are just beginning to see the positive impact of Agentic AI in the workplace,” said Murali Swaminathan, chief technology officer at Freshworks. “From acting as advisors to proactive problem solvers, the right mix of expert agents can help you effectively manage an ever-increasing number of day-to-day requests, freeing up employees for more important tasks. Plus, a co-pilot supports a human agent, leading to even more automation.” Freshworks is committed to integrating AI and human collaboration to give you the best of both worlds. Masu. ”
